Q.
I have a few PC’s at home and a bunch at work, and I (and my boss) can’t decide which antivirus is the best. Some of the PC’s are Windows XP, some are Vista, and a few are new Windows 7 PC’s. They also need antispyware software. Which is the best for stopping virus’s and spyware?

A.
This is a question that we get a lot. And it’s complicated – the mix of home and business use, different operating systems, and the need for multiple installations presents a challenge. We like challenges
First, you have to understand, from a technicians point of view, spyware, virus’s, crapware, malware – all the same. It’s all software designed to either rip you off or use your computer to rip someone else off, all the while slowing down the PC, killing your internet speed, and causing pop-ups and other annoyances.
Finding an Internet Security Suite that works, but doesn’t slow the PC down horribly bad is a balancing act – more protection requires more processing. The best antivirus / antispyware software is that which is designed to protect the computer without using to many resources.
Asking which is the best is like asking which doctor is the best to rid you of an exotic disease. The answer is the one with the most (specific) experience. This translates to an Internet Security Suite that updates often. Unfortunately, this means more use of resources. Always a trade off.
By far, the most useful Internet Security Suite I’ve ever come across is AVG Internet Security ( Single PC
/ Multiple PC’s
). It has a VERY high rate of detection (though none is perfect) and protection, as well as a reasonable price, especially in a volume license setting (multiple computers), and works on Windows XP, Vista, and Windows 7. We’ve used it for a few years with great results. It’s also nice that AVG has a money-back guarantee for 30 days – if it doesn’t work, just return it, it’s that simple.
An important note –
Many times (most actually), someone will decide to purchase a new Internet Security Suite AFTER a PC is infected. The thinking is that it will somehow fix the pre-existing problems. The sad fact is, it rarely works that way. It’s like trying to put a patch in a tire after it’s been completely blown out – it just doesn’t work that way. In order for an antivirus or antispyware suite to be effective, it has to be installed on a “clean” computer. This may require bringing the PC to a qualified repair shop to either rid the PC of the virus’s (using another “clean” computer), or to backup the important information and reinstall Windows.
Another important note – most people believe in the logic of “if one is good, two must be better” when it comes to antivirus software. Not so. If anything will slow down a PC, it’s running multiple Internet Security softwares. They will constantly compete with each other, causing the PC to slow to a crawl. Only install one Internet Security Suite, period.
The best protection however, is the user. Certain rules should ALWAYS be followed when it comes to internet use. Rule #1 – nothing in life is free – especially on the internet. “Free” screen savers, security programs, downloaders, games, etc.. are almost always bundled with spyware or virus’s. Rule # 2 – if it ain’t broke, don’t fix it. Lots of times, a crappy website will pop up telling you your computer is infected, or your computer is “slow” and can be fixed by installing something. NO SECURITY SOFTWARE WILL EVER ALERT YOU OF PROBLEMS IN A BROWSER WINDOW! It’s a trick. Rule # 3 – if it seems too good to be true, it is. Clicking on an ad that tells you you’re a “winner” of some prize is almost sure to cause problems. Simple rules, but they’ll save you from hours of headaches later.