Anytime we find out that we have purchased a piece of crap, we normally take it back so as to get a refund or in other case a replacement. In order to keep off bad publicity, most of the companies take back the returned faulty merchandise. With this trend, you might think that it’s the same case with digital goods like the Android apps, but in reality it’s hell. The official policy by Google only accepts refunds for Android app within 15 minutes after making a purchase.
This article will show you the ways how you can get a refund for an Android App that doesn’t function as advertised in the Google Play Store.
Within the first 15 minutes
In case you buy an Android app and then you come to know that it’s in bad condition, you can ask for a refund within the first 15 minutes after purchasing. The information is clearly stated after buying via the Play website or on your phone. In December 2010, Google changed the policies from 24 hours period to 15 minutes period insisting that the 15 minutes are enough for one to establish whether they like the purchased application or not. In addition, Google lads were also trying to avoid circumstances where games are also returned after being played for 24 hours.
If you want to get a refund within 15 minutes, tap on the “Refund” option on the app located in your phone’s Play Store and you’ll get a refund. When the 15 minutes are up, you only have one option available which is “Uninstall”.
Google policy can be affected by problems such as; you can be affected by bad network, having to answer an urgent phone call once the download completes.
Getting a Refund from the Developer
Google has recommended that the buyers ought to have a direct contact with the developers once the 15 minute time frame passes. The success story for a refund will rely on the refund policy of the developer and your reasons to get a refund. For most developers, they don’t accept any refunds for digital items. You can only get a refund from a developer once you prove that the app is faulty and cannot function as advertised. Always watch carefully the Google Play reviews before making any purchase for the digital products.
When seeking a refund from developers, you can get their contact information on the Play Store. Also you can email the developer directly or even go to their website and read their TOS and refund policies.
Getting a Refund from Google
In some cases, Google can issue refunds though it’s a long process. For instance, in the Google’s Developer Distribution Agreement, refunds are authorized to buyers of faulty products that cannot be previewed within 48 hours after purchase.
If nothing bears fruits, then you can Chargeback.
If shit happens and doesn’t seem to be cleaned up in the near future, you can take drastic measures to get back your hard earned cash. Holla your credit card company or bank to recover your money. What you really need has to show that there is a breach of contract by the other party. When you purchase a shit of an item which doesn’t function as advertised is a clear breach of contract. Save screenshots that show developers adverts as evidence. Most card brands give 120 days for you to dispute a transaction.
Immediately after getting your complaint, your credit issuer will contact the involved credit card association which will henceforth notify Google on the issue. If the chargeback is below $10, the developer will deposit through the Google Wallet account immediately. If the amount exceeds $10, Google informs the developer through the email and seeks any information if the developer contests the chargeback. This involves messages between you and the developer. There after Google review the details and come up with a conclusion on whether to contest the chargeback. If you have a genuine case, you r money should be refunded in a few days.
It’s a hell of a process trying to get a refund for a faulty Android app. It’s advisable to never mess with unpopular apps on the Play Store. Make sure you go through review before buying any app, this will definitely save you the agony.